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I have bought a domain https://kmtc.com.sa/. The domain provider is marcaria.com. It is currently pointed to a Hostinger for the web files.

The Yahoo mail server is supposed to be working with Yahoo now, pointing an MX record to the yahoo mail server.

Problem: It's been 5 days now, the mail server isn't still working. I have asked Yahoo and they provided me the value that needs to be added to the MX record.

Below is the configuration value that has been added to Marcaria's dashboard.

A RECORDS

kmtc.com.sa         31.220.51.87    
kmtc.com.sa         68.142.212.40   
mail.kmtc.com.sa    68.142.212.40

MX Records: Mail exchanger - Mail Server

Host Name          Server                           Priority     
kmtc.com.sa        mx-biz.mail.am0.yahoodns.net     10

TXT Records: Address

Host Name            TXT Value   
kmtc.com.sa          v=spf1 ~all    
kmtc.com.sa          v=spf1 a mx include:aramco.com include:aramco.com.sa ~all  
_dmarc.kmtc.com.sa   v=DMARC1; p=none; pct=100; rua=mailto:re+baknzohptz3@dmarc.postmarkapp.com; sp=none; aspf=r;

enter image description here

I'm really not sure if this is the correct configuration as it's the 5th day now. I'm just hoping that I get the correct configuration ASAP.

I only managed to reach Yahoo support and not Marcaria (domain provider). Maybe as it's still Easter season and the Domain Provider is still not responding as it's their holiday.

Parties used:

Component Provider Status
Domain Marcaria.com Working
Webfiles Hostinger.com. Working
Mailserver Yahoo Small Business Not-Working
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  • You did not show us any MX records so far I believe you don't set one – djdomi Apr 4 at 16:30
  • @djdomi: I have updated a screenshot of the DNS configuration in the post. You may want to check if what is wrong with it. – Jed Apr 5 at 7:39
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    Use a tool like mxtoolbox to check your domain setup. no need to ask other people to do it for you. – Mr Zach Apr 5 at 9:39
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    @jed then contact your domain provider support with this issue you pay for it – djdomi Apr 5 at 9:50
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    @HagenvonEitzen, thank you for the comment. It's been working now. I have managed to ask customer support for an answer. They have already refreshed the configuration on their side. It working finally working now. – Jed Apr 6 at 11:02
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I took a look, unfortunately I couldn't find an MX record, the SOA record shows me that something was last changed to the dns records on March 23. When did you make your changes?

;kmtc.com.sa.                   IN      MX

;; AUTHORITY SECTION:
kmtc.com.sa.            900     IN      SOA     ns01.trademarkarea.com. postmaster.kmtc.com.sa. 2021032365 3660 1000 604800 84600
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  • 1
    Nice touch with SOA query! – Mircea Vutcovici Apr 4 at 13:24
  • @jbot: The MX record has already been updated for 5-6 days now. It should suppose to be working now if just 72 hours is required for the domain to propagate. Thank you for giving me an idea about the domain's SOA. Does the provider need to configure on their side to let the updates reflect with SOA or to MX record to propagate? Note: I have updated a screenshot for you to see whats with the DNS configurations. – Jed Apr 5 at 7:30
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    @Jed to be honest, I don’t see anything wrong with the MX record. Has your Domain / DNS Provider already contacted you? – jbot Apr 5 at 9:40
  • @jbot, they aren't replying till now. I'm trying to reach them daily haven't replied yet till now. :( – Jed Apr 5 at 10:48
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    This answer may not be the one that solves the problem directly but this is the first one that helps me out figure out that the problem is on the provider's side. Pushed me to try harder to contact Marcaria's support team. I hope you can help more someone like me. – Jed Apr 6 at 11:06
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DNS doesn't propagate; the responses from authoritative servers are cached by the recursive servers. Currently your authoritative servers are responding with an empty set of MX records, so they are not configured correctly.

$ dig kmtc.com.sa. MX @ns01.trademarkarea.com

;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 33020
;; flags: qr aa rd; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1

;; QUESTION SECTION:
;kmtc.com.sa.                   IN      MX

I'm afraid you have to wait for the response from your DNS provider.

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  • So true, there is no propagation in tools.ietf.org/html/rfc8499 or other DNS RFCs. – Mircea Vutcovici Apr 4 at 14:14
  • there is propogation but from the auhoritive source for your domain that source is ns01.trademarkarea.com. – Jasen Apr 5 at 1:33
  • @Esa, thank you for the explanation. BTW, I have updated a screenshot of the DNS configuration in the post. You may want to check. If what is wrong with it – Jed Apr 5 at 8:02
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    @Jed It rather appears that the records that you have added there are just not getting published to the nameservers. At first I considered the possibility that the ns01.trademarkarea.com etc nameservers were not actually related to that marcaria.com admin UI (it's not immediately obvious that the domain names are necessarily related), but support.marcaria.com/hc/en-us/articles/… seems to confirm that they are indeed supposed to be. In summary, it appears that something may be broken on their end. – Håkan Lindqvist Apr 5 at 9:19
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    @Jed If the current nameserver operator cannot help you, the main suggestion I see is switching to different nameservers. – Håkan Lindqvist Apr 5 at 12:30
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There is nothing to propagate. The DNS servers that are authoritative for your domain kmtc.com.sa do not have any MX record for your domain. This means you are configuring in the wrong place.

[mot@boo ~]$ whois kmtc.com.sa|grep -A 3 "Name Servers"
Name Servers:
ns01.trademarkarea.com
ns02.trademarkarea.com
ns03.trademarkarea.com
[mot@boo ~]$ host -t mx kmtc.com.sa ns01.trademarkarea.com
Using domain server:
Name: ns01.trademarkarea.com
Address: 209.217.79.189#53
Aliases: 

kmtc.com.sa has no MX record
[mot@boo ~]$ host -t mx kmtc.com.sa ns02.trademarkarea.com
Using domain server:
Name: ns02.trademarkarea.com
Address: 65.60.27.192#53
Aliases: 

kmtc.com.sa has no MX record
[mot@boo ~]$ host -t mx kmtc.com.sa ns03.trademarkarea.com
Using domain server:
Name: ns03.trademarkarea.com
Address: 198.20.101.138#53
Aliases: 

kmtc.com.sa has no MX record
mot@boo:~$ host -t NS kmtc.com.sa ns01.trademarkarea.com
Using domain server:
Name: ns01.trademarkarea.com
Address: 209.217.79.189#53
Aliases: 

kmtc.com.sa name server ns02.trademarkarea.com.
kmtc.com.sa name server ns01.trademarkarea.com.
kmtc.com.sa name server ns03.trademarkarea.com.
mot@boo:~$
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  • Thanks for your answer. I have updated a screenshot of the DNS configuration in the post. You may want to check if what is wrong with it. – Jed Apr 5 at 8:01
  • Your screenshot looks fine, it must be a problem or restriction at your dns provider. For example since they define a Mail host in your domain they might require human approval before you can specify external MXs. – eckes Apr 6 at 3:31
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    @eckes, thank you for pointing out that my configuration is fine. I have managed to contact the domain provider. After they made a refresh, the MX record has already propagated. Thank you. – Jed Apr 6 at 11:04

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