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I'm trying to upgrade Heroku Redis from the free hobby plan to a paid version but it seems eternally stuck in in "preparing (plan upgrade in progress)".

What's the best way to deal with this?

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  • contacting their support?
    – Gerald Schneider
    Nov 17, 2022 at 14:48
  • Is that even an option? I looked around, but I just see Premium Support and a FAQ Environment.
    – Marc
    Nov 17, 2022 at 18:46
  • Well, a community that has no relations to their services will not be able to help you.
    – Gerald Schneider
    Nov 18, 2022 at 6:27
  • There is an option to create a ticket with standard support: help.heroku.com/?t=true
    – Gerald Schneider
    Nov 18, 2022 at 6:31

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