I have a Windows 7 client connected to a domain running on a Windows 2003 server. The user's Word files are stored in the "Documents" folder under "Libraries". Which I click on the "Documents" folder, the two location I see are "\server\home\username" and "C:\Users\Public\Documents" (with the former marked as the Default save location).

I'm trying to find out where the Word files are actually stored so that I can use Robocopy to copy it to the server. To find the location, I did this:

  1. I logged in as the user on a different machine (Win XP) - but could not see the Word files in the "My Documents" folder.
  2. I unplugged the network cable and logged into the original Windows 7 computer - and was able to see and access the Word files in "Documents" folder.

The two steps above would indicate that the Word files is on the laptop somewhere.

I have tried these things:

  1. I look in "C:\Users\Public\Documents" folder, but I don't see any Word files.
  2. I look in "C:\Users\domain.username" folder, but I don't see the "Documents" folder. I see a "My Documents" shortcut and when I click on it, I get a "Location is not available" error message.
  3. I look in "C:\Users\username" folder and I get a message saying that the user doesn't have permission to view the data. So I enter my credentials and am able to log in. I see:
    • a "My Documents" folder but it doesn't have the Word files for which I am looking
    • a "My Documents" shortcut but when I double-click it, I get a "Location is not available" error message

Here are my questions:

  1. Where are the Word files?
  2. How may I access it when I'm logged in as the user"?

To find out which locations are being used for the Documents library, right click on the Documents folder under libraries and pull up the property sheet. This has been bugging me for a while, and your question prompted me to find and read up on Libraries here.

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  • Thanks, Kara! The two locations are "\\server\home\username" and "C:\Users\Public\Documents". But why can't I traverse to the actual files. I wonder if I can't see it because of a GPO on the domain. There are two GPOs on the domain (one has to do with 'Software Install' and the other has to do with 'User Logon Policy'). Thanks! – Charles Oct 14 '10 at 21:07
  • If you can't browse to the files, I'm going to suspect the folder needs either the correct file-level and/or share-level permissions. Assuming you're heading to \\client\c$\users\public\documents ? – Kara Marfia Oct 14 '10 at 22:04
  • Windows 7 has some virtulization folders that are redirected for compatibility - explorer doesn't seem to follow those redirections. – Tubs Oct 15 '10 at 13:07


Is your documents and profile path mapped correctly?

When you say login, do you mean as a network (AD user) or local user?

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  • Hi, Kyle! Great question. – Charles Oct 14 '10 at 20:23
  • Yes, I'm logged in as an AD user. The profile path is blank and the 'Home folder' has 'Local path' selected, but there is nothing entered in the selection. Thanks! – Charles Oct 14 '10 at 20:24
  • By nothing entered in the selection, I mean it is blank. – Charles Oct 14 '10 at 20:24

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