Our 64-bit windows server can no longer access the internet although it is a web-server that is hosting webpages accessible by the internet. Since this dilemma the server can no longer receive windows updates or Symantec virus definitions.

We have checked our firewalls so nothing is blocked. Any insight on why this issue happened would be appreciated.

Also the server is running IE6 which we have been trying to update.

I am able to ping other servers in the same subnet except the gateway yet the domain controller in this subnet cannot ping the gateway either yet able to access the internet.

  • 1
    Can you ping your default gateway? Can you ping loopback? – Jason Berg Dec 22 '10 at 16:37
  • 1
    Did you just update them? Did something change? – Satanicpuppy Dec 22 '10 at 16:39
  • Nothing changed. Ping Loopback - Yes Ping Gateway - No (Although I get a MAC address) – Ishmael Dec 22 '10 at 17:05

Try this:

  1. Update your NIC drivers.
  2. Reset winsock - netsh winsock reset c:\winsock.log
  3. Reset TCP/IP - netsh int ip reset c:\ipreset.log
  4. Reboot
  5. Setup your static IP address again (if it's static) and try accessing the internet. This will also give you a good opportunity to ensure you have the correct IP, subnet, and gateway settings.
  • Oh I'm very sure we have the correct IP address settings since they were never changed. – Ishmael Jan 5 '11 at 14:18
  • Turns out our firewall administrator was being a douche. Thanks for your help. – Ishmael Apr 14 '11 at 14:23

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