This question already has an answer here:
- Set root domain record to be a CNAME 5 answers
Here is the problem: we host our website with an external provider that doesn't give us an IP address, rather, they give us a domain where we point our www CNAME record to. I assume they are using some type of virtual hosting that reads the header for the requested domain and displays that website.
Anyway, a lot of our users complain the website is down when it actually is not because they are typing example.com instead of www.example.com into their browsers.
Is there a way to make this work in our DNS?