I'm currently working on an ASP.NET application which is intend to convert .doc, .docx, .xls and .xlsx files to PDF. We are attempting to do this through a third party library which makes use of OpenOffice to achieve this.

I have deployed a small console application which works correctly however I have also deployed an ASP.NET application which uses the same code but cannot convert office documents to PDFs. To me this indicates some configuration issue on the server but I have no idea what.

I've looked at the event log on the server and have found and entry with the message:

The server {82154420-0FBF-11D4-8313-005004526AB4} did not register with DCOM within the required timeout.

I can confirm that the GUID in that message is for OpenOffice on the server. Does anyone have any suggestions on how to configure IIS to get this to work?

1 Answer 1


Typical that after hours of scratching my head and a couple of minutes after posting the question that I get it to work.

My AppPool uses the LocalSystem identity and in Component Services I changed the OpenOffice.org Service Manager to use the "Interactive User" as its identity. It just worked after that!

  • The DCOM event error posted in the question doesn't seem to relate directly to the problem.
    – Jason
    Sep 17, 2011 at 18:41

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