Situation: Using a web browser, the user is trying to upload files to a website. Each time a file is selected, the browser crashes. Every time the browser prompts to Select A File for upload.

The same behaviour occurs when the user tries to Save For Web in Adobe Photoshop.

Question: are there any ideas why the Browse dialog would cause an application to crash?.

  • any clues on how you resolved your crash issues? – DanC Jun 25 '09 at 12:48
  • Anything in the event logs? Is there a particular message you get when things crash? – Sean Earp Jun 26 '09 at 14:49

The file open/save dialog is handled by Windows Explorer, that's why you see the issue in different applications.

This behavior is very often caused by a bad shell exstension. They're often installed by programs like Adobe Photoshop, codec packs and other applications.

There is a good tool from sysinternals called autoruns which you can find here http://live.sysinternals.com/autoruns.exe. Run that tool, wait for it to do it's initial scan, go to Options and mark Hide Microsoft and Windows entries and Verify code signatures hit F5 and wait for it to scan once more. Select the Explorer tab and deselect the items you find in the list, reboot and see if it solves your problem.

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