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I have user who moves emails from his Inbox into Public Folders from within Outlook. The problem is that these messages still appear on his blackberry.

Deleted Messages go, messages moved to other email folders, such as a subfolder in his inbox move, but any messages moved outside the messaging structure is not deleted.

  • It's been a while since I've worked on a Blackberry. Have you tried the Reconcile Now option? – Nixphoe Nov 15 '11 at 17:57
  • Reconcile Now still shows emails that have been moved, it's been tried :( – Mister IT Guru Nov 16 '11 at 10:06
  • What BES version? – xeon Nov 16 '11 at 16:24
  • BES version 5.0 with SP3 – Mister IT Guru Nov 17 '11 at 10:45
  • Anything in the logs? – xeon Nov 17 '11 at 20:43
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Give this a try

Inbox --> Menu --> Options --> Message Display and Actions Hide Filed Messages = Tick

Inbox --> Menu --> Options --> Email Reconciliation Wireless reconcile = Tick On Conflicts = mailbox wins

Resync

When my BB starts to mess up, I tend to wipe and reset it up again.

Good luck

1

Same problem resolved by doing this:

Inbox --> Menu --> Options --> Message Display and Actions Hide Filed Messages - and ticking 'Hide filed messages' and also 'Hide sent messages'.

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