Problem Statement - When I create an item in a Document Library named "My Documents", a new instance of Microsoft Word appears along with the credential window. Which is quit annoying issue from end users point of view.

Is it possible to avoid this pop up?.

Please let me know any solution to this issue.

  • A couple of questions - which versions of Sharepoint, Word and Windows. Also, what type of Authentication are you using for your site?
    – MattB
    Jul 9, 2009 at 15:13

3 Answers 3


Add your site to your list of "Intranet" sites in your IE settings. You maybe need to include up to 3 entries:

  • the hostnamne (ie, sharepoint)
  • the full domain name (ie, sharepoint.domain.ext)
  • the IP

If your site is using forms based authentication, I would look at upgrading to SP2 since they added some extra features to make the office login issues a bit easier. Check out http://blogs.msdn.com/sharepoint/archive/2009/05/13/update-on-sharepoint-forms-based-authentication-fba-and-office-client.aspx

If your using NTLM authentication, I would suggest trying Veynom's answer


If this Sharepoint instance is on your local intranet you could try this:

  1. Open Internet Explorer
  2. Tools -> Internet Options
  3. Go to the Security Tab and select "Local intranet"
  4. Click Sites and tick "Automatically detect intranet network" and click ok.

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