I am trying to set up automatic forwarding of specific e-mails to an external address.
Scenario:
- Company A (e.g. me) is responsible for a certain function at large company B.
- One of the communication channels is an e-mail account at company B ([email protected]).
- To enable a better service, we want to automatically forward certain e-mails from [email protected] to an issue-tracking tool at company A ([email protected])
- Company B use Exchange 2007 as a mail-server
- Handling of the mail-server is handled by company C
- Due to security restrictions it is not allowed to create Outlook rules to forward e-mail from [email protected] directly to an external account ([email protected])
- Due to security policies it is not allowed to forward all e-mails from [email protected] to [email protected] (only certain types of e-mails should be forwarded)
Current attempts:
- Create rules in Outlook for [email protected] failed due to security restrictions above. As far as I know, it is not possible to configure Exchange to allow external forwarding only for a selected account (it is not an option to enable this for all of company B)
- We setup a server-side forward from a new e-mail account ([email protected]) to [email protected]. This works when manually sending/forwarding mails to [email protected], but it fails (silently not forwarding e-mails) for automatic forwarding from [email protected] (e.g. an Outlook rule forwards selected e-mails from [email protected] to [email protected], but for some reason those e-mails are not forwarded to [email protected])
Questions:
- Any idea why the server-side forward does not work when the e-mails are forwarded using rules on [email protected]?
- Are there other options in how we could achieve a selective forwarding of e-mails from [email protected] to [email protected]?