At our office, all of our Windows 7 Clients get this error message when we try and RDP to a remote Windows 2008 Server outside of the office:

Your system administrator does not allow the user of saved credentials to log on to the remote computer XXX because its identity is not fully verified. Please enter new credentials


A quick google search leads to some posts they all suggest I edit group policy, etc.

I'm under the impression, that the common fix for this, is to follow those instructions on every Windows 7 machine.

Is there any way that I can do something via the Active Directory which could update all Windows 7 clients in the office LAN?

  • 4
    Group Policy IS the way to use Active Directory to fix this. You just need to edit that group policy through AD an not on your local machine. Careful experimenting on a live network, If you don't know what you are doing you can hose things up
    – uSlackr
    Jun 8, 2012 at 11:18
  • I did that. Didn't work on my client :( I tried to the for force update -and- rebooted my client win 7 box. is there a way i can confirm that the client win 7 box has been 'updated' ?
    – Pure.Krome
    Jun 8, 2012 at 12:52
  • 1
    Yes, two ways. Take a look at the gpresult command or run mmc and add the resultant set of policies snap-in.
    – uSlackr
    Jun 8, 2012 at 12:54
  • gpresult command ??
    – Pure.Krome
    Jun 8, 2012 at 12:55
  • yes. Type it in at a command prompt
    – uSlackr
    Jun 8, 2012 at 13:09

4 Answers 4


If you don't want to change local or server side GPOs:

Go to Control Panel -> Credential Manager on the local computer you are trying to connect from.
You will see three sections:

  1. Windows Credentials
  2. Certificate-Based Credentials
  3. Generic Credentials

Remove the credentials from Windows Credentials and add it to Generic Credentials.

  • 6
    Brilliant solution. Confirmed working with Win8.1 client and Server2012R2 remote host. Dec 2, 2015 at 21:15
  • 10
    This should be the top answer, simple solution and I don't need to modify GPO (which gets overwritten at log on at my work)
    – neilsimp1
    May 11, 2016 at 18:11
  • 3
    Confirmed on Windows 10 with Windows Server 2012R2. Jan 4, 2017 at 8:47
  • 1
    This also works for my configuration (on Win8.1 and remote Azure server), unlike the accepted answer.
    – Jen-Ari
    Feb 21, 2017 at 11:42
  • 4
    @Radderz click on Windows Credentials and in this if you scroll down, you will see 3 types of credentials within this (1) Windows Credentials (2) Certificate Based Credentials and (3) Generic Credentials. Next to the heading for Generic credentials, there should be a button to 'Add a generic credential'
    – slayernoah
    Nov 17, 2017 at 15:46

Here is a link on how to accomplish this: http://netport.org/?p=255

Update 4 setting in the group policy editor in Windows 7.

This security measure could frustrating when you connect and disconnect a lot to the same (or many) terminal server. To get rid of it and to be able to use saved credentials in this situation you need to configure the following:

Go to Start -> type: gpedit.msc -> in the console configure the following:

enter image description here

Enable the each shown policy and then click on the “Show” button to get to the server list and add TERMSRV/* (or alternatively just *) to the server. In my case it’s ‘*’ which indicates that cached credentials will be allowed to all servers.

enter image description here

The last thing to do is refreshing policy. To do that just go to command line (run as administrator) and type: gpupdate /force

That’s it. Now you can connect to your terminal servers by just clicking on .rdp files.

  • This is a security issue. Allowing NTLM session credential deletion to * enables an attacker to e-mail a user an .RDP connection configuration file, which configures mstsc to use session credentials and connect to the attacker's server on the internet. If the user clicks that file, their username and NTLM hash (which is a password equivalent on Windows networks - the attacker can use this hash to pose as the user anywhere on your network) will be sent to that server. To mitigate, list allowed servers explicitly, or even better, do not allow NTLM delegation at all.
    – cemper93
    Oct 12 at 11:42

For those who are willing to add it directly to the registry, save the following content in a *.reg file:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\CredentialsDelegation] "AllowDefCredentialsWhenNTLMOnly"=dword:00000001 "ConcatenateDefaults_AllowDefNTLMOnly"=dword:00000001 "AllowDefaultCredentials"=dword:00000001 "ConcatenateDefaults_AllowDefault"=dword:00000001 "AllowSavedCredentialsWhenNTLMOnly"=dword:00000001 "ConcatenateDefaults_AllowSavedNTLMOnly"=dword:00000001 "AllowSavedCredentials"=dword:00000001 "ConcatenateDefaults_AllowSaved"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\CredentialsDelegation\AllowDefaultCredentials] "1"="TERMSRV/*"

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\CredentialsDelegation\AllowDefCredentialsWhenNTLMOnly] "1"="TERMSRV/*"

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\CredentialsDelegation\AllowSavedCredentials] "1"="TERMSRV/*"

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\CredentialsDelegation\AllowSavedCredentialsWhenNTLMOnly] "1"="TERMSRV/*"

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Microsoft\Windows\CredentialsDelegation] "AllowDefCredentialsWhenNTLMOnly"=dword:00000001 "ConcatenateDefaults_AllowDefNTLMOnly"=dword:00000001 "AllowDefaultCredentials"=dword:00000001 "ConcatenateDefaults_AllowDefault"=dword:00000001 "AllowSavedCredentialsWhenNTLMOnly"=dword:00000001 "ConcatenateDefaults_AllowSavedNTLMOnly"=dword:00000001 "AllowSavedCredentials"=dword:00000001 "ConcatenateDefaults_AllowSaved"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Microsoft\Windows\CredentialsDelegation\AllowDefaultCredentials] "1"="TERMSRV/*"

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Microsoft\Windows\CredentialsDelegation\AllowDefCredentialsWhenNTLMOnly] "1"="TERMSRV/*"

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Microsoft\Windows\CredentialsDelegation\AllowSavedCredentials] "1"="TERMSRV/*"

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Microsoft\Windows\CredentialsDelegation\AllowSavedCredentialsWhenNTLMOnly] "1"="TERMSRV/*"

I got it by doing it manually and then searching the registry for TERMSRV.


If this has happened to you suddenly and unexpectedly, and the rest of your remote computers aren't having trouble, start with the solution @slayernoah presented (and was accepted), but before you start moving your credentials from Windows to Generic, find the credentials for the specific remote computer that is having the issue and verify that it's trying to connect with the right account.

In my case, I had previously tried to log in to the trouble remote computer using a service account for a different purpose, and the Credential Manager saved that login and hadn't changed to my working account.

W10 Pro build 19044.1706 connecting to W10 Pro build 19044.1766

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