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The title says most of it.

I have a Spiceworks mailbox that connects to our Exchange Server 2003 box via IMAP for receiving help desk issues. But for complicated reasons, I want it to receive those emails in text-only format.

So, I discovered that you can just go to:

  • Exchange System Manager
  • Administrative Groups
  • First Administrative Group
  • First Storage Group
  • Mailbox Store
  • Mailboxes
  • Right-click the mailbox, Configure Exchange Features
  • Edit the properties for IMAP
  • Set that mailbox to only receive message bodies as plain text.

I click OK, then Next, it reports success, and I assume I'm done. But then when I go right back to where I was, I see that "Use protocol defaults" is still checked. Anyone have a clue why this would be?

Some other details: I'm logged in as Administrator when I do this. I can't change this setting for the entire IMAP virtual server because some regular users use it. I only have one IP address to play with, which means I can't create another IMAP virtual server. Any suggestions or ideas are greatly appreciated!

EDIT: this question was resolved by joeqwerty in the comments. If possible, I'd like the mods to mark this question as answered.

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  • I can't answer your question, but it sounds a bit like it is inheriting the settings from the protocol setup. It might be overriding the individual mailbox setups (though admittedly that seems counterintutive).
    – MikeAWood
    Jun 15, 2012 at 22:26
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    I don't see that functionality in ESM, but try setting it on the Exchange Features tab of the user account properties in ADUC.
    – joeqwerty
    Jun 16, 2012 at 0:47
  • Thanks, Joe! The ADUC Features tab is identical to the one from ESM, but from there the settings change sticks. That seems like a glitch on Microsoft's part, but at least it's figure out.
    – erictheavg
    Jun 18, 2012 at 12:44

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