we're using lotus notes 8.5 and I have a user who was over his quota as he had sent 6 email with attachement over 800 MB (no comment...) I deleted these oversized email and empty the trash but domino keep sending email warning about quota. I checked in the all documents view and they are no longer there, I re-did an empty the trash. I saw a post on the internet saying to compact his database, when I go under file, application, properties and click on the info tab, I see that he use 35.7% of the 3 GB database. when I click on "compact" I see a message saying the compact of the database is beeing process... the message disapear after about 1 minutes the message disapear but nothing else seem to happen and when I look back later on the space problem has not changed.

any advice would be appreciated.

  • Have you considered powering off the server and blaming the dumbass who tried to cram a DVD through your mail server in 6 emails? In all seriousness, I'd probably use the opportunity to take the server offline and do whatever maintenance is needed. If anyone asks, that user crashed it by abusing his network access/email account. – HopelessN00b Jun 22 '12 at 21:58
  • @HopelessN00b Problem is that the dumbass is part of the management team :) – Cividan Jun 26 '12 at 14:11
  • All the more reason! If you don't blame the management team, who will? :D – HopelessN00b Jun 26 '12 at 14:30

Make sure you are compacting the database on the server and not the local replica.

  • I sent the command on the server, how will I know it's completed ? – Cividan Jun 26 '12 at 14:12
  • You'll get a console message that it's completed and freed up x amount of space. It can take a while. Alternately, you can try opening up the mail file to see if it's still locked by the compact process or not. – HopelessN00b Jun 26 '12 at 14:30
  • 1
    Oh, can't edit comment now... As I recall, the message looks like "Compacted mail\userid.nsf, freed xK bytes (x%)" and is followed by a line saying "database compactor process shutdown" or something like that. – HopelessN00b Jun 26 '12 at 14:35
  • @HopelessN00b Thanks alot, this seem to have resolved the problem. – Cividan Jun 29 '12 at 16:55

With Lotus Domino, the compact runs in the background on the Domino server and can take some time on a large mail file.

Once the compact has completed, you may need to re-open the mail file to notice the effects.

  • I did send the command straight on the server to compact the database. How do I know the compact is completed and how do I re-open the mail file ? I'm pretty new to domino administration. – Cividan Jun 26 '12 at 14:07
  • HopelessN00b has already answered the part about knowing when it's completed. As for re-opening the mail file, that's just within the Notes client. Quit Notes and open it again :-) – James O'Gorman Jun 26 '12 at 19:00

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