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I am trying to find some management system for project I am starting and it has already many e-mails. We want to start full free support by e-mails. It means some ticket system for e-mails like I saw in other companies which somehow order emails to tickets and automatically answers them with message that it will be answered in a few days or so.

I saw in many projects emails with subjects like Ticket #23986522 or [Ticket#2010070610102874] RapidShare for rapidshare support.

So again my question what is the best/reliable managements system for handling many e-mails for free or at least for minimum price (open source in best case)? I have my own domain and e-mails. Thank you

1 Answer 1

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All though it sounds like a shopping question, which is off topic. I suggest you have a look at Request Tracker.

A lot of people use it and it comes with support. I wrote a brief overview and an installation guide on my blog.

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  • It is not shopping question - just starting some fee project and already have many questions about it in email and I like this email management i saw in some companies.
    – Dukla
    Jul 6, 2012 at 21:44
  • A shopping question is a question that asks to give up names of software for a certain service not for the service itself :)
    – Lucas Kauffman
    Jul 6, 2012 at 21:47
  • This system you posted is very extensive and I would like to see some easier way only for e-mails I think - not need names exactly just direction where to look etc.
    – Dukla
    Jul 6, 2012 at 21:53
  • Have you tried google?
    – Lucas Kauffman
    Jul 6, 2012 at 22:01
  • I did but there are many and many of them have very high pricing for big companies I just thought about something for email management for small project I do for school nothing big.
    – Dukla
    Jul 6, 2012 at 22:05

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