I started working as an IT department manager in a non-IT company. One of my first assignments is to get some estimate of the current state of IT, so we could plan for service monitoring, improvements, etc. I also have one other person working in the dept.
What would be a good way to approach this assignment?
I would like to follow ITIL guidelines, as it's supposed to be a collection of best practices, but I don't want to get to entangled right away. So I plan to start using OTRS as a service desk with basic categorization, then start building on that. I am also thinking about making a Service Catalogue or something, but I am not sure how deep to get into it and how much detail to document. I am thinking about making a Software and Hardware Inventory, but don't know if that would be a smart thing to do right now.
So I would like to hear some ideas from the ServerFault community that will certainly help me (and any future googlers stumbling in here).