A software company delivers software and hosts the solution on their own servers. Once, a faulty hardware caused delays, random reboots, service downtime and client disappointment. The backup servers were down-sized, so they couldnt handle the load during the fall-back.
The company already had setup different environments for Test, UAT, Preproduction and Production. That works fine with software QA, but was useless as the fault was on Production hardware.
I want to recommend to leverage the Software QA team to start working also on quality control over the IT team and infrastructure. Where should I Start? Can you recommend me some practices, guides, or a starting point?
Thank you very much.