I am trying to uninstall Symantec Endpoint Protection, but I can't, the services stuck at stopping. Symantec Endpoint Protection is installed on Windows 2003 R2 server. Any suggestions on how to do it without rebooting the server?


  • 3
    Getting out alive without a reboot is pretty unlikely. Did you use Symantec's removal tool? www-secure.symantec.com/norton-support/jsp/… – JohnThePro Aug 16 '12 at 20:31
  • It won't install on Server OS. And I would still need to reboot it. I also have backup exec that I want to keep on that machine. – George Aug 16 '12 at 21:02
  • Anybody managed to find cause of this? It is still happening in our company and the only known solution is restart... – Vitas Jun 30 '15 at 15:12

Use End Process/End Process Tree from Task Manager. (Or try to terminate a process it's dependent on, if any - sometimes this will crash the process for you.)

(There's also a CLI command, taskkill /f, if you're a CLI junky.)

If that doesn't work, you have a "zombie process" which is hung waiting on a kernel resource. To kill a zombie process, you have to stop the kernel, which means rebooting.

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