We have remote users using Citrix using CRM 4.0 for Outlook 2003. The CRM 4.0 Application is customized and connects to a sharepoint document library. When the user tries to print from the document library within CRM 4.0 the pages come out black. What could be causing this issue.

  • Can you tell us what kind of printer(s) and which printer driver you are using?
    – Keith
    Jul 17, 2009 at 18:31

3 Answers 3


Are you using the Citrix UPD (Universal Print Driver?)


Seen this with HP drivers, see if you can swap between PCL5 and PCL6 driver. Also does this document happen to landscape?


You can try using legacy printing // universal printer driver This is described right here in this kb and might help your cause, because that looks like one of those kind of problems, especially looking at the fact that Outlook 2003 is .. outdated to say at least.

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