Had a new Axis IP camera delivered yesterday. Plugged into Cisco E2400 Wireless Router but having problems.

Example topology:

  • WAN IP: (example)
  • Cisco Router:
  • Axis Camera:

Port forwarding rules set up on router

  • External Port: 999
  • Internal Port: 80
  • Protocol: TCP & UDP
  • Device IP:
  • Enabled: True

Trying to connect from within the lan to from within browser - Works properly.

Trying to connect from within the lan to 82:10:10:10:999 from within browser - Works properly.

Trying to connect from outside the LAN (e.g. via 3g or another isp) to 82:10:10:10:999 from within browser - Doesnt work.

I get the following errors from different machines / browsers:

  • Safari could not open the page because the server stopped responding (IOS)
  • The server at is taking too long to respond. (firefox)

This problem is not just for the Axis camera. I am also having similar problems connecting to my NAS drive.

After using a web based port scanning tool, it appears as though port 999 is closed. Not certain why when I have set up port forwarding within the router.

Any troubleshooting suggestions to help me determine whether the problem is with my Cisco settings / firewall or whether it could be my ISP blocking incoming connection requests?

Many thanks

  • 1
    Does your public IP actually start with 10.? If so, it's unlikely you'll ever be able to get this to work. – EEAA Nov 29 '12 at 3:01
  • 1. Do you mean Linksys E4200? 2. Is your "WAN IP" really a private address? – Michael Hampton Nov 29 '12 at 3:05
  • Amended. WAN Ip address is 82.XX.XX.XX – Gravy Nov 29 '12 at 16:27

I'm guessing that indeed your ISP is blocking the port 999. Some ISP's block all ports under 1024. Try forwarding a higher port on your router (f.e. 9999) to the ip camera and see if that works.


Something like that happened to me with my web server at home. Using traceroute I have found out that my ISP is blocking ports

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