1

Right now my DNS settings look something like this:

| Host Name    | IP Address/URL                  | Record Type |
| ------------ | ------------------------------- | ----------- |
| www          | my.dns.com                      | CNAME       |
| autodiscover | autodiscover.outlook.com        | CNAME       |
| ftp          | my.dns.com                      | CNAME       |
| @            | v=spf1 include:outlook.com ~all | TXT Record  |
| @            | me.mail.eo.outlook.com          | MX          |

When I change them to look like this...

| Host Name    | IP Address/URL                  | Record Type |
| ------------ | ------------------------------- | ----------- |
| @            | mydns.com                       | CNAME       |
| www          | mydns.com                       | CNAME       |
| autodiscover | autodiscover.outlook.com        | CNAME       |
| ftp          | mydns.com                       | CNAME       |
| @            | v=spf1 include:outlook.com ~all | TXT Record  |
| @            | me.mail.eo.outlook.com          | MX          |

... my Exchange email stops working.

I want to be able to access my website at domain.com www.domain.com, and ftp.domain.com while still receiving email. What am I doing wrong?

2
  • When you say you're e-mail stops working what does that mean? CNAME and A records should not have any affect on your MX record and the ability for the mail servers at Office 365 to route your messages. Commented Dec 7, 2012 at 21:25
  • When I add the @|mydns.com|CNAME entry, I lose the ability to send messages, and messages sent to me never reach me. Senders get a message undeliverable message a few days later.
    – braveterry
    Commented Dec 7, 2012 at 21:29

1 Answer 1

4

Your record for mydns.com needs to be an 'A' record with an IP address and not a CNAME.

| Host Name    | IP Address/URL                  | Record Type |
| ------------ | ------------------------------- | ----------- |
| @            | mydns.com                       | A           |

Any 'MX' record must be attached to a corresponding 'A' record.

If you were to create "subdomain.mydns.com" it would need to be an 'A' record to attach an 'MX' record to it. A 'CNAME' won't work. Same goes for the naked domain.

You can get feedback on your public DNS configuration at http://intodns.com. Just plug your domain in. It will give you some suggestions.

1
  • Based on your answer, I was able to find the relevant support article on my hosting provider's site that says that CNAME entries for bare domain DNS entries won't work. Thanks!
    – braveterry
    Commented Dec 7, 2012 at 21:40

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