I'm new here - sorry if this isn't quite the right forum for a question such as this, in which case I'd be most grateful if you could point somewhere else.
I'm acting as the sysadmin for a small firm (but I have virtually no experience or training, so please don't assume I know anything) and I'm having a mysterious problem: Two of my users are having intermittent Outlook crashes. They're using Outlook 2010 as a client for Exchange 2003. (Exchange 2003 is running on Windows Server 2003.)
The crashes occur when they switch to calendar view, and cause Outlook to freeze up. Mostly these crashes are unpredictable, but one of the two has found a calendar date that always causes a crash. This crash seems to happen in the same way regardless of which workstation the user has logged into.
One of the crashes was recorded in the event log as follows:
Event Type: Error Event Source: Microsoft Office 14 Event Category: None Event ID: 5000 Date: 07/02/2013 Time: 13:59:05 User: N/A Computer: TERMSERVER [<-- in this instance, the user had RDP'd into the terminal server, but the user normally runs Outlook locally.] Description: EventType officelifeboathang, P1 outlook.exe, P2 14.0.6126.5003, P3 mso.dll, P4 14.0.6129.5000, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.
These crashes have been happening - again, intermittently - for several weeks now.
What follows may or may not be relevant, it's just a report of my 'detective work' so far.
Looking through the system event log of the exchange server, I notice that a certain type of warning message keeps occurring, in batches of 10-15, every two hours. Here is an instance of one such message:
Event Type: Warning Event Source: PlugPlayManager Event Category: None Event ID: 257 Date: 09/02/2013 Time: 15:35:14 User: N/A Computer: VEX1 Description: Timed out sending notification of target device change to window of "LDM Service"
These batches of warnings begin on the same day that the Outlook crashes begin. On the Exchange Server I use both Backup Exec 2010 and Arcserve D2D as online backup solutions. Arcserve is set to perform incremental backups every two hours, and the batches of warnings take place during Arcserve backups.
The night before all of this started happening, I was doing something unusual: I had just changed the network administrator password, and was reconfiguring Backup Exec and Arcserve to use the new password. I can't remember what I did any more precisely than that. (If it makes any difference, Arcserve is still working: I'm still able to restore from Arcserve recovery points.)
Here are some things I have done since then, which have not solved it:
- Used scanpst to repair local .pst files on each user's machine.
- Tried de-activating third-party add-ins in Outlook.
- Done a repair installation of Outlook 2010 on one of the machines.
- Run an offline virus scan on one of the machines, which didn't find anything.
- Dismounted the exchange database and ran eseutil /G. It didn't report any problems. (I'm planning to do an eseutil /P anyway, though.)
Does anyone have any ideas or suggestions?
EDIT: Dismounted the information store again and ran ISINTEG, which fixed a few errors. So far we haven't had any recurrences of the problem, so hopefully it's fixed, though to be fair, I've been in this situation several times before over the past few weeks. Time will tell...