I have a ML350 G6 with two array controllers : P410 and P410i. I have updated all possibile firmware on this server. I have 5 x Seagate Savvio 10K SAS drives. I am testing the drives with HP Insight Diagnostics. I put two drives on one array, 3 on the other.

Result : all 5 drives fail the Smart Error test, but suceeeds the

In the error log, I can see that "an internal software error has occured". Now I really doubt that my five drives might crash soon, so how come these 5 errors ?

Thank you for your help

  • 1
    Are these HP supplied drives? If so have you updated the microcode/firmware on the drives themselves? – Sim Feb 13 '13 at 10:57
  • 1
    Also which OS is installed and what is the firmware versions on the two controllers? – Sim Feb 13 '13 at 11:01

Don't worry about the HP Insight Diagnostics in this case... You're clearly using non-HP disks in the server. While the disks would function fine, don't expect HP's specific diagnostics tool to check the devices cleanly.

Why are you running diagnostics if you don't suspect a problem?

Boot into your real OS and make sure you install the HP Management drivers for the system. That is the proper way to monitor your drives while in service.

You can install the hpacucli utility in order to check the status of the RAID volumes and disks.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.