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PROBLEM

Single user cannot print from Internet Explorer 9, application crashes and the following event log is posted to the application log:

Event log error

WORKAROUND

Using another browser, such as Firefox or Chrome, allows the user to print fine.

STEPS/TROUBLESHOOTING I'VE TRIED

  • Run IE with no add-ons (both as user and Run As Administrator) -- NO FIX
  • Disable DEP within Internet Explorer itself -- NO FIX
  • Disable DEP completely on PC (and reboot) -- NO FIX
  • Disable IE Add-Ins manually -- NO FIX
  • Uninstall any Windows updates in the last week -- NO FIX
  • Install IE 10 -- NO FIX (in fact crashes upon open everytime until I removed it again)
  • In IE setings, Advanced, changed Accelerated Graphics to use software rendering -- NO FIX
  • Reset IE settings per MS KB Article #923737 -- NO FIX
  • Ran SFC /scannow (found no issues) -- NO FIX

I'm out of ideas. I definitely don't want to have to deal with re-imaging the user's PC just to fix printing in IE.

Any other suggestions before I open a ticket with Microsoft support for this?

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Run antispyware like malware bytes. Reinstall print drivers. Run hijack this and look for weird BHO or anything that looks like malware.

  • Print drivers - it happens with all printers installed (all 8 printers, different manufacturers). I'll try MalwareBytes and HijackThis and report back. – TheCleaner Mar 21 '13 at 21:57
  • Sorry, nothing found and reinstalled printer drivers, still no go. Next up will be to remove A/V software completely and try again. – TheCleaner Mar 26 '13 at 13:17
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I've had this happen to me if the Low folder in %TEMP% was deleted. Try using the Fix-It from http://support.microsoft.com/kb/973479 or:

  1. Create a folder in %temp% called Low
  2. Run this command to set the low integrity flag for the Low folder: ICACLS "%Temp%\Low" /setintegritylevel (OI)(CI)low
  • No love there...tried it and didn't help. – TheCleaner Mar 26 '13 at 13:16
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OK, so after scouring various KB articles (shown in the OP), and trying Gregg's and Longneck's solutions, I was still stuck.

In the end, we ended up uninstalling IE9 completely: How do I install or uninstall IE9

Once the PC reverted back to IE8, the user could print again.

While not ideal, it ends up fixing the issue until a completely wipe/re-image can be accomplished.

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