Context:
I purchased the "release" of a domain from a domain provider who was also hosting the corresponding website.
I was given an account to log-in to at opensrs.net.
I pointed the domain to different nameservers to allow me to host it myself.
The problem:
Now, several months later, the client received a renewal domain notice from the original domain provider. They advised the client to ignore the notice because payment was good until 2014. Days later, the domain is suspended, the nameservers were changed to RENEWYOURNAME.NET and has now gone into redemption meaning it's unavailable for 40 days.
The original domain provider insists that they are no longer responsible for the domain.
My question:
Who is managing my domain? Who is payment due to? Who cancelled the account and changed the nameservers?
WHOIS data suggest that it's http://www.tucowsdomains.com/ who is a reseller of http://www.opensrs.com/.
Tuscow Domains clearly identify the original domain provider as the current provider. Open SRS, through their control panel identify the same. The original domain provider denies responsibility.