I am getting alot of the following messages from an ISP when sending out emails. Is there any way to get more information from these ? Users are reporting that they are not receiving any emails?

Jul 5 17:02:50 smtp sendmail[11239]: r6592of7011232: to=, delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=168781, relay=mx12.example.com.com. [], dsn=5.0.0, stat=Service unavailable

Is it possible to start running debug mode for sendmail?


  • 2
    The way to get more information is to contact that ISP. In theory, the address postmaster@example.com should get an email to the person in charge of email systems, but there's the problem of theory and practice again...
    – Jenny D
    Jul 5, 2013 at 9:12

1 Answer 1


Sendmail: Sending outgoing test message in verbose/debug mode

As root you may send a test message in verbose mode.
You should get full transcript of SMTP session to the remote SMTP server.

(echo: subject: test; echo) | /usr/sbin/sendmail -v -Am -i user@example.net

You may add additional debug/tracking command line options:
-d8.20 - tracking DNS queuries
-d60.5 - tracking maps (databases) queries

  • 1
    I have the same problem and running in verbose mode did not help debug the issue further. The verbose logs actually indicated that the mail was sent. maillog mentions otherwise (stat: Service unavailable) Oct 8, 2014 at 7:29
  • 1
    @VivekKodira Have you used -Am command line option? [I have added it to the answer]
    – AnFi
    Oct 8, 2014 at 7:51
  • @Andrej Thank you. Worked with the -Am option and gave a useful response. Oct 8, 2014 at 8:23
  • @AndrzejA.Filip Thanks, this really helped me solve this issue! Nov 18, 2015 at 14:17

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