This question already has an answer here:
We are using Google Apps as email provider and have added following SPF record for our domain
v=spf1 a mx ptr include:_spf.google.com -all
We also use LivePerson as a support system and when they send email on our behalf from using our domain it fails sometime.
So how can I add their IPs to our SPF record too
mails01.liveperson.net 220.127.116.11 mails02.liveperson.net 18.104.22.168 mails03.liveperson.net 22.214.171.124 mails04.liveperson.net 126.96.36.199 maile01.liveperson.net 188.8.131.52
We get following error
e-mail delivery failed for site 62197336, id=mailTicket "\"LTK121620451004X\" \"380116582\" \"Acknowledge\" \"1\"", firstname.lastname@example.org, error=550-5.7.1 Unauthenticated email from abc.com is not accepted due to domain's 550-5.7.1 DMARC policy. Please contact administrator of abc.com domain if 550-5.7.1 this was a legitimate mail. Please visit 550-5.7.1 http://support.google.com/mail/answer/2451690 to learn about DMARC 550 5.7.1 initiative.