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I'm running ESXi 5.0 and vCenter Server 5.0 on a DL380 G7 and no matter what I do, I cannot view sensor data. I have installed all of the HP Offline Bundles (both old and new revisions as suggested by HP).

The Hardware Status tab is blank with an error that says, Hardware Monitoring service on this host is not responding or not available. I cannot "update" or "reset-sensor" successfully.

I've tried starting it up manually as recommended by VMware by connecting to the console of my ESXi host and running /etc/init.d/sfbdc-watchdog and this fails.

Does anyone have any suggestions as to how I can fix or troubleshoot this issue? I've tried everything from the VMware KB articles and it's not a firewall issue. There seems to be a direct correlation to the failure to start sfbdc-watchdog service as this relates to the cim service that manages the sensor monitors. But I just get lost in the weeds when I try to trace it at that level.

  • Please post the specific revision level and build number of your ESXi. Also, have you rebooted? – ewwhite Aug 23 '13 at 14:39
  • @ewwhite yes I've rebooted. Build number: 5.0.0, 504890 – hax0r_n_code Aug 23 '13 at 14:45
  • I just tried to do Export data from the Hardware Status tab and got some new information: CimMonitorService.ContactCIMOMFailed – hax0r_n_code Aug 23 '13 at 14:46
5

You're on VMware ESXi 504890. It's old - November 3, 2011.

Please update to the latest patch for 5.0 or really, just go to the current build of 5.1.

Take a look at: Are VMware ESXi 5 patches cumulative?

Make the move to the new version and try again.

  • You are the reason places like this are so wonderful! I spent 2 days between hp and vmware trying to figure this out and this very simple suggestion was the fix to my problem. What a shame! Thanks so much. – hax0r_n_code Aug 23 '13 at 17:08
  • @inquisitor Which version did you patch or upgrade to? – ewwhite Aug 23 '13 at 17:10
  • The latest 5.1 available. – hax0r_n_code Aug 23 '13 at 17:13

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