VERITAS Backup Exec 8.60 Rv 3878 does not accept brand new Sony SDX3-100C tapes using a Compaq AIT 50 GB tape drive.

I want to introduce new tapes to an ancient backup system as described above on a Windows 2k machine.

I tried the "Inventory" and "Label" commands. No luck.

The former results in the following error message:

Job started: Montag, 25. November 2013 at 12:36:40
Job type: Inventory
Job Log: DevJb010.txt
Device name: COMPAQ 1

----- TapeAlert Events -----

You have tried to load a cartridge of a type which is not supported by this drive.

The memory in the tape cartridge has failed, which reduces performance.
Do not use the cartridge for further backup operations.
Slot   1: Bad media

Job ended: Montag, 25. November 2013 at 12:44:20
Job completion status: Failed

The strange thing is there currently are tapes of that type in use.

  • How do I make Backup Exec use those Sony tapes?
  • What to do to the Sony tapes to have Backup Exec accept them?
  • Is it possible that the specific tapes have failed as the error reports?
    – Dave M
    Nov 26 '13 at 17:41
  • @DaveM: I observed this behaviour for two different brand-new-just-out-of-the-box tapes.
    – alk
    Nov 26 '13 at 17:42
  • Thanks. I have had a very similar issue with some Imation tapes. Fresh box of 10 and six were defective. Much head scratching and testing before they were confirmed defective after a return to their facility and a six week wait
    – Dave M
    Nov 26 '13 at 17:52
  • 2
    Wow...did you save this question from 2001 just to post it today?
    – TheCleaner
    Nov 26 '13 at 19:48
  • 1
    Sorry mate, I was blown away by the words Compaq, Veritas, 8.6, etc. YES, you should get a badge for this, as should anyone that knows the answer!
    – TheCleaner
    Nov 26 '13 at 19:55

The solution to this was that the "Compaq AIT 50 GB tape drive" simply does not seem to be able to handle those "double" capacity tapes "Sony SDX3-100C".

  • So when you said there ARE tapes of that type in use, you misspoke? Glad you figured it out! Sorry you still use tape. :)
    – TheCleaner
    Dec 4 '13 at 22:13
  • Yes, climbing down myself into the bunker revealed only "SD2 50"-something-alike tapes were in use as opposed to the statement the (poor) guy made who changes such tapes every day.
    – alk
    Dec 5 '13 at 7:36

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