Novice here. Have had a request to restore a sent message that can not be located in the users Sent Items folder, probably because the message is 1+ years old. Running SBS 2008, Exchange 2007 and Outlook for users.
I don't know the history of the system but is it even possible to restore something like this? Would it have to be from an Exchange backup from that time-period? If so, would the backup have to be restored to a separate location and then the single message pulled from that and then copied across?
The user has the exact email address the message was sent to. And as previously mentioned, a rough time-period it would have been sent. Along with some keywords that would have been used.
I'm unsure if it's not available for him to see because of archiving, being deleted, etc. I believe archiving has not been done on his mailbox before.
Any help much appreciated.