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I have a user that is trying to assign delegates but receives the following error message when they try to access Delegate information in Outlook 2010:

The delegates page is not available. Cannot access Outlook folder.

I've found this KB article: http://support.microsoft.com/kb/2753709 but having performed the steps in the workaround, the string CN=Deleted Objects does not appear in the .ldf file generated (nor even the word Deleted).

I'm not sure what to attempt at this point. If I create a profile on my PC with his mailbox, the same issue occurs so it's not Outlook or his PC I'm pretty sure...

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    If they have rules, try exporting all of their rules. then run outlook /cleanrules from the outlook.exe directory and see if that fixes the issue. – TheCleaner Mar 20 '14 at 17:45
  • Ah, this did it. Thanks! Can you add this as a solution so I can accept it? – NaOH Mar 20 '14 at 18:05
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If they have rules, try exporting all of their rules. then run outlook /cleanrules from the outlook.exe directory and see if that fixes the issue.

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  • This has just worked for me with accounts fork-lifted from Exchange 2013 / Outlook 2013 to Exchange Online/Office 365 with Outlook 2016. – Rob Moir Aug 30 '17 at 9:51

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