I'm having a problem with one user account in my domain. The domain controller is Server 2008 R2, with Win7 clients. The user's password expired, so she went through the process of changing it. We have group policy set up to require a complex password with at least 8 characters. She said that she filled in all of the boxes when changing her password. On her next login, she tried her new password, but it did not work (said it was incorrect). After a couple of tries, she accidentally hit enter without putting in her password, and it let her log in. However, when she got to the desktop, only the icons for All Users were showing. Also, her start menu only shows notepad.exe, and going into All Programs only shows the 'Accessories' and 'Maintenance' folders, nothing else. If she logs into a different computer (also with a blank password), the same thing happens. She is able to access shared folders, though, so she must be authenticated on the domain.
Here are some things that I've tried:
- I had the user reset her password in 'Users and Computers' on the PDC. She was then able to log in using this new password, but the problem with nothing showing up remained.
- I logged into her computer with my credentials and everything worked correctly.
- I checked her account settings and group membership and it looked ok (and nothing was changed recently).
- I had her log in as domain\username with her new password, and it didn't help at all.
- I checked to make sure that the computers and her user were in the correct OUs in AD.
- Running gpresult against her computer and user didn't show anything unusual.
I've never seen anything like this, so I'm out of ideas right now.
EDIT: Some more info: I just had the user try to log into the machine with a blank password (like she did before) and it did not accept it this time. I apologize for not trying this before I created this question.
I also just checked the credentials manager, and there are no cached credentials on the computer.
Note: I edited the title to make it more clear what the issue is.