Domain User cannot print some PDF files

Question

I have a strange issue where a domain user cannot print some PDF files on a terminal server.

The Xerox printer reports an "incorrect tray" error.

The same PDF files can be printed ok from the terminal server while logged in as Administrator.

Using Adobe Reader X on Windows Server 2008 SP2.

I'm not sure if this is an issue with Adobe Reader, or security on the domain user account.

Any ideas out there?

Have you ruled out something in the users profile? Can you temporarily remove the users profile, and have them try again? Does this happen with a brand new user with a clean profile? — Zoredache, May 6, 2014 at 23:11
The PDF file prints ok from another domain user account. Could it be saved Adobe Reader preferences under the affected domain user's profile? — Ash, May 6, 2014 at 23:26
Maybe Adobe Reader settings, maybe the per-user printer settings for your Xerox. It is tricky to say. — Zoredache, May 7, 2014 at 0:42
Re-creating the user's Windows profile did the trick. Issue resolved. — Ash, May 7, 2014 at 1:30
@Ash you should post it as an answer an accept it. (When you can, if you can't already.) — HopelessN00b, May 8, 2014 at 19:32

Ash · Accepted Answer · 2014-05-10 09:01:56Z

0

Re-creating the user's Windows profile did the trick. Issue resolved. I'm assuming corrupt or incorrect files under the user's AppData folder.

answered May 10, 2014 at 9:01

Ash

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