Does anyone know where EMC host their GNU source code for VNXe products?
We are tired with calling Delhi/Idaho for them to dial in to fix trivial issues and would like to figure out the algorithm of their temporary password system and avoid waiting hours for a WebEx.
As someone would like to discuss being a professional system administrator it might be worth adding some context. A "solutions provider" mis-sold an EMC VNXe solution to senior management before operations had a chance to intervene. It fails hard in our 24/7 alarm monitoring environment and needs continually fixed.
Every second of downtime when a fire alarm or lone worker alarm comes in increases the chance someone loses their life. It is being replaced, but due to politics between firms and costs this will be a month or two. Meanwhile I don't have time to be messing about with account managers and escalation processes - we need this to work and have access to fix it immediately. Otherwise I'd agree entirely in going through the proper channels.
End of Meta