I am trying to troubleshoot a DNS issue I am currently having with a new project host on an AWS EC2 instance. It is a brand new domain, and I have already updated the nameservers on the registrar side.

It's been a couple days so the new records have propagated. Upon digging, I have verified the NS records are being correctly pointed to:

; <<>> DiG 9.9.5-3-Ubuntu <<>> creativealchemyhealing.com in NS
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 32418
;; flags: qr rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 1

;creativealchemyhealing.com.    IN  NS

creativealchemyhealing.com. 172800 IN   NS  ns-1467.awsdns-55.org.
creativealchemyhealing.com. 172800 IN   NS  ns-364.awsdns-45.com.
creativealchemyhealing.com. 172800 IN   NS  ns-640.awsdns-16.net.
creativealchemyhealing.com. 172800 IN   NS  ns-1551.awsdns-01.co.uk.

NS Records Good. So next i went to verify the A record that I set up in the AWS Hosted Zone is querying correctly to the elastic IP of my EC2 instance:

;creativealchemyhealing.com.    IN  A

creativealchemyhealing.com. 300 IN  A

A Record looks propagated. Excellent.

So then I checked the IP itself to see if that loaded... IP address loads fine:

So why then does the actual domain not query properly? www.creativealchemyhealing.com

What am I missing? Is there a more effective solution to troubleshoot DNS issues other than using the dig utility?

  • Can you include dig output for the name you say that you have problems with (www.creativealchemyhealing.com)? The +trace +add options may be helpful in case something is actually wrong with the delegation. – Håkan Lindqvist Aug 21 '14 at 6:58
  • +1 for this question from me, for not redacting the domain name. Made solving the problem easy, instead of a punishing series of how-about questions. Thanks, Robert. – MadHatter Aug 21 '14 at 7:04
  • @HåkanLindqvist I'm interested in learning more about how to better troubleshoot an issue like this in the future, so I was playing with the dig options you suggested, but I am unable to identify the syntax for using them. After looking through the help manual on dig it appeared I should use the following syntax: dig www.creativealchemyhealing.com in NS +trace, however its producing no output. Nor is +add option, and I can't even find that one in the man page. I've tried about 20 other syntax forms and none of them produce output either. Can you suggest the syntax you would use? – McWayWeb Aug 21 '14 at 7:27
  • in linux I can write dig www.creativealchemyhealing.com +trace +add (ubuntu), what platform are you on? – Sverre Aug 21 '14 at 7:39
  • @Sverre Ubuntu as well. I tried that one actually: ; <<>> DiG 9.9.5-3-Ubuntu <<>> www.creativealchemyhealing.com +trace +add ;; global options: +cmd ;; Received 28 bytes from in 2 ms – McWayWeb Aug 21 '14 at 7:46

www.creativealchemyhealing.com is not the same as creativealchemyhealing.com

you need another A record for that one, or a cname

for example

www.creativealchemyhealing.com. 300 IN  A

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