I have just started working for a growing small business. I am the first person they've had with any real technology background and from this point onward I will be organising and managing any IT systems for the business.
One task is to improve the email services to be more professional. The organisation started as a one-man small business using an email address from an ISP which uses POP only protocol - something like: [email protected]. This was the address all customers contacted the business owner on. The Business grew over several years and this email has become a catchall for all customer email to the business but now there is a front office team with multiple people on multiple devices needing to monitor the contact email account. But with POP protocol, only 1 device can monitor the email which is now an issue.
The ISP does not have an option to change from POP to IMAP protocol (that really surprised me, but its what the ISP support guy says...). I think the business really needs to migrate this to an [email protected] address on IMAP protocol, but there are thousands of customers using the current POP only email so that email address still needs to be supported in some way, for now anyway.
I am thinking of moving to a cloud based service for email such as google apps for work or office 365, do any of those types of email cloud services offer some kind of option to pull from a POP only email account into an IMAP enabled account? What is the best option to move forward to a better practice service for email but still keep the old email functional?