16

I have a domain called "*******.international". I decided to go with the new gTLD because it fits the name of the company pretty well.

I have an automated emailer setup to send emails to our clients' emails and I've noticed that a few companies are actively rejecting the emails. When I look at the log, I read this:

Remote Server returned '<[*.*.*.*] #5.0.0 smtp; 5.1.0 - Unknown address error 554-'mailfrom without country or top level domain is administratively denied' (delivery attempts: 0)>'
X-IronPort-Anti-Spam-Filtered: true

Is this caused by using a gTLD? Is there anything I could do to allow these emails to go through?

18

The answer is yes, you're being blocked because of your gTLD.

I sincerely doubt you'll ever escape the pain of getting your emails rejected from a gTLD of ".international". Playing a game of whack-a-mole with colleagues, clients, suppliers, and partners will get old very quickly. Until absolutely every spam filter is corrected by the developer to include .international as a valid .gTLD (and decides to trust it... see .biz), then you'll have rejections.

I would highly recommend that you switch your mailing domain to a .com, .net, or something similar. Feel free to accept email on .international, but sending anything either from that server (mail.company.international) or from an address (joe@company.international) will just give you headaches for years.

  • 6
    And that's what I am telling everyone asking me if they need such a shiny new gTLD domain. Essentially, they are useless - but since there is still so much money in the domain market ... – Sven Dec 3 '14 at 15:27
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    I'd say they're useful for cute websites, url shorteners, or other such stuff. Definitely not email, though. – Hyppy Dec 3 '14 at 15:31
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    @Hyppy url shorteners? .international by itself is longer than some complete host names of other domains. – Hagen von Eitzen Dec 3 '14 at 15:51
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    Not only that: you'll also have fun registering accounts on many websites with a long TLD since so many apps get e-mail validation wrong. – faker Dec 3 '14 at 15:53
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    Given that .anything domains have been unleashed and rapidly being taken up by large established brands, this heavyweight backing is going to encourage mail server software/service providers/validators to get their houses in order quite quickly. – JamesRyan Dec 3 '14 at 21:42
12

Yep. Congratulations, you are the first victim I learned about.

You can try to contact the host in question and inform them the world has changed, and new TLDs exist.

  • 7
    Yes! Send them an email... Oh wait... :) – billpg Dec 4 '14 at 15:37
  • @billpg: I left this as an excercise to the student. You passed :) Fun aside, I doubt that you can even order one of those shiny new domains without having a working e-mail address (likely in a classic gTLD). – Sven Dec 4 '14 at 15:41
8

Yes they are blocking it because of the gtld.

You can email them (from a .com email address) and ask them nicely to fix their spam filter...assuming they want your emails.

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