I have a multiple users with a roaming profiles on a windows server 2008R2 domian. One of these 2013 Outlook profiles won't connect to Exchange on one of the computers.
Here's what I've tested: Let's say the problem is happening for User1 on computer21 (Windows 7). I am connecting to Exchange for the first time:
- I open Mail through the control panel and enter user name email and password
- Outlook tries to find the server but fails
I move to Computer20, log on as user1 follow the same steps as before Outlook makes the connection to the server immediately.
I move back to Computer21 (Windows 7) Log on as User2. Follow the same outlook configuration steps as before. Outlook connects to server no problem.
Log back on as User1 Follow the same steps again Outlook fails to find the Exchange server again.
The autodiscover record is configured correctly at DNS. The firewall is set to allow Outlook inbound and outbound. I have reset winsock. I have rebooted. I've checked email address and password by logging into OWA, logs in just fine. I've tried to repair the E-mail account by going to File > Account Settings > Repair.
Does any one know why Office 2013 running on Windows 7 won't connect to Office 365 via exchange protocols?