1

I have Symantec Endpoint Protection on our server at the directory is full of 1GB DMP files going back 6 months, which has filled the server's disk.

I can't seem to be able to delete these files:

enter image description here

I've tried the following things without success

  • Stop all the Symantec services in Services ([as far as possible])2
  • Reboot
  • Use Unlocker to try and remove the files, even at next reboot
2

I am Chetan Savade from Symantec Technical Support Team.

Could you try the following workaround.

WORKAROUND

For a single client:

  1. Disable Tamper Protection.
  2. Open a Command Prompt window.
  3. del "C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.5337.5000.105\Data\Install\Logs\*.dmp"
  4. Using regedit.exe, set HKEY_LOCAL_MACHINE\SOFTWARE(\Wow6432Node\Symantec\Symantec Endpoint Protection\CurrentVersion\Common Client\Debug\CrashHandler\DumpOn* to 0.
  5. Re-enable Tamper Protection.
  6. Open a Command Prompt window.
  7. cd "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.5337.5000.105\Bin"
  8. smc -stop
  9. smc -start
0

Oddly a second reboot did allow the files to be deleted.

-1

Login the PC with Safemode; Change the settings to show the hidden files; Browse the folder Delete it

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.