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In our environment, we are using Outlook 2010 version 14.0.7. Under the file tab in Outlook, I want a specified user to have the option to go to 'Cleanup Tools' and then click on 'Archive' but it is greyed out. We use Exchange Server 2010 sp1 for mail and 'Enable Archive' is not set on any of the mailboxes. There is one user who has the ability to go to that and I see nothing different set on that user's account, we are all set up identically. How do I enable this feature please?

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  • Before you go about enabling it, are you licensed for it? You require an Exchange Enterprise CAL for each user that archives.
    – HopelessN00b
    Feb 11, 2015 at 20:49
  • Yes, I am licensed for it.
    – Jericho
    Feb 11, 2015 at 20:53
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    The Exchange Enable Archive doesn't have anything to do with the Outlook client being able to use the Archive function. Enabling Archive in Exchange server enables the Archive Mailbox for the user, which as @HopelessN00b stated, requires an Enterprise CAL. The Archive function in Outlook allows a user to archive their email to a PST file. If the Archive option isn't available in Outlook then it's been disabled by Group Policy.
    – joeqwerty
    Feb 12, 2015 at 3:41
  • so why is there one user who doesn't have it disabled? We are all under the same group policy as we are all in the same domain.
    – Jericho
    Feb 12, 2015 at 14:29
  • Have you confirmed there is indeed such a GP setting in place?
    – I say Reinstate Monica
    Feb 15, 2015 at 3:31

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