I just started a role as the sole "IT guy" in a company of over a hundred people. This is a company that has had a troubled history with IT, managing to go through 6 people in as many years. During that time each person has barely documented anything, has had different ways of doing things, and all systems have managed to grow organically as more items have been tacked on without any effort to build a solid foundation.
Plus side : The company has realized that trying to put everything on one person has not been working. I will be the first IT hire in what will be a reasonably sized team. Additionally we will be outsourcing a general audit of our systems but this audit will be solely focused on our client-facing production systems and not the network as a whole.
Some interesting facts :
- There are a variety of storage systems in place from different vendors. There is one storage system where no credentials have ever been saved and it is starting to fail.
- The network as a whole doesn't make much sense to me...6 domain controllers to service one location/domain. Multiple VLANs that seem to have no rhyme or reason. There are multiple satellite offices off on their own domain that have been completely neglected by the last few of my predecessors.
- No backups appear to be taking place
- Office365 is in place to service email/lync/sharepoint but does not appear to be synced with active directory
- Speaking of active directory. . . it is a complete mess. Mostly unorganized, some ancient OUs that have actually been causing problems, almost everyone is a domain admin.
- No ticketing system or asset tracking has historically been used, ever.
- Across the board there are communication issues machine to machine. There is a cisco ASA where almost all traffic in-network seems to be routed through and it is very barely configured.
These are just what I've noticed the first day. I've also been told that we probably have a serious critical failure once a quarter.
This amounts to a pretty big challenge and I'm pretty stumped at where to begin, so I figured I'd ask everyone here. . . where should I start?