I have Symantec Endpoint Protection installed on a Windows Server 2003 box, and the management console looks strange. It looks like pieces are missing [0]. What's more is I can't generate reports, and the Monitors screen is largely blank.

Has anyone ever seen this before?


1 Answer 1


This happened to me once before, and I believe it was a Java version issue.

  • Is this running on the same system that has the SEPM installed or from another system?
    – Dave M
    Commented Sep 24, 2009 at 19:13
  • What version of SEP are you running MR4 or..?
    – Dave M
    Commented Sep 24, 2009 at 19:16
  • This is running on the same system that has SEPM installed. And how do I check the version of SEP? Near as I can tell, it's SEPM 11.0.4.
    – Chris
    Commented Sep 24, 2009 at 20:42
  • Click on About and look for a version 11.0.4202.75 That is our version of SEPM. As Chales mentioned, it sound like a Java issue. In Add/Remove programs, unistall any instyalled Jave and restsrt (if possible) and then open the SEPM again. That should install the needed Java version.
    – Dave M
    Commented Sep 28, 2009 at 13:18
  • I agree with the comments so far regarding the java version. Have you tried connecting to the SEP Manager Console from the browser on your local workstation to see if you get the same results/view? servername:9090
    – Mitch
    Commented Dec 23, 2009 at 14:19

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