I'm currently trying to configure osTicket to act as our support system. Everything seems to be working pretty much as expected. However when an email sent by the system is received, instead of showing as
it shows as
from firstname.lastname@example.org on behalf of Support Team
As you can imagine this is not ideal and needs to be fixed, but I can't see what the problem is. We are using an email address hosted on the same server as the website, connecting via SMTP. We are not using the PHP mail function.
Incoming email is working fine, new tickets are being created from emails. I've set the email account to allow header spoofing, but can't see any options.
In the end we are hoping to have outgoing emails sent from email@example.com but show as firstname.lastname@example.org in the from field. If anyone can help with that as I would be grateful.
Thank you for reading.