Alright here is the scenario, and I apologize if this was posted somewhere as I could not find in other forums, I have an email address lets call email@example.com.
The purpose of this email is so that our company can have our internal users send to this email and we would like it to go to two internal emails (internal help desk) and also one external email (external help desk).
We tried to do this as a distribution list but the problem is for the external help desk a ticket is automatically created in the system and will auto reply back which includes that distribution list so that created a horrible loop.
So I tried to also tried to switch to a mailbox to have it where it forwards to emails but the problem is the email never forwards external. I checked the queue and I do see it being blocked and I even checked to ensure that mailbox is allow to forward externally.
I also tried to mess with the Transport Rules but with a distribution list you can not do a forward and for a mailbox what happen was it never made it to the internal emails to where it follows my rules.
Does anyone have any advice or can link me to somewhere to help me on this? I am about ready to look at a third party program to get this resolve but would like to accomplish via Exchange. FYI this is an Exchange 2013.