I am in over my head here.
I have a Dell R300 server running Windows Server 2003. It went down late last night and upon trying to restart it, I got the following Errors about the PERC 5e RAID controller installed.
1) At Windows Login Screen:
Controller event log: BBU disabled, changing WB virtual disks to WT: Controller 0 (PERC 5/E Adapter)
2) On front of R300 Server:
E171F PCIE FATAL ERR B0 D4 F0
We tried re-seating the RAID controller in the same PCIE slot with no change.
We then tried switching it to the other PCIe slot and upon boot it couldn't find the controller configuration at all, so we moved it back to the original slot.
I booted into the PERC Config BIOS and see that there may be a firmware update available. RAID controller info is as follows:
FW Version 1.03.40-8316
BIOS Version MT28-8
I have considered that this might be a bad RAID controller and that I may need to backup and import the config to another controller, but am open to any suggestions.
Are there any further diagnostic/troubleshooting attempts I can make to get this PERC 5/e back online, or do you think this controller is toast?
Would it be worth trying to boot to the Dell OpenManage Assistant CD and see if any additional options are available? I don't believe I have this software readily available, so I would probably need to download and burn it if that's an option.
Assuming this controller is dead, what are the steps for backing up and restoring this config on another server/controller?
Forgive my ignorance as this level of troubleshooting is not something I have a great deal of experience in.
Thanks for your time,