When we set up computers, we always connect it to our company domain after we add the user into our Active Directory. So the next time we reboot the system we can login with the user credentials since we haved joined it to the domain.
Usually, once we sign in with the user credentials Windows (Windows 7) automatically saves the profile. So if the user not connected to the LAN, they can just log in on the computer with the credentials without any problem since Windows has the user profile saved.
The issue now is that we have a user that not able to log onto the computer remotely even though he was able in the office. He gets the following error when trying to log in without being connected to the LAN:
There are currently no logon servers available to service the logon request.
I am pretty sure this happens when the is not domain found.
But this error shouldn't come up since he has signed in before and should have a user profile saved on the system. So my question is: How does a user profile just disappear? An is there a way for me to assist the person since he is a not connected to the LAN?