I am designing an Asterisk 11 Dialplan for a call center.
I am facing a problem in dialplan. In order to achieve the desired configuration , i think it is necessary to run 2 applications at the same time at some point in the dialplan.
[context-name] exten => _37150258,1,Ringing() same => n,Wait(2) same => n,Answer() same => n,Playback(welcome-message) same => n,Park() AND Dial(somebody) ...
I see this aproach necessary as the logic behind is:
The caller dials call-center's number
- Asterisk answers, greets him
- Asterisk puts the call on hold/park while looking for an available operator
- Operator picks up the call
Would it be possible to run Park() and Dial() simultaneously, or should I consider a different aproach for this problem?