Prior to my taking over as a sysadmin the previous had switched volume activation to a new server. I opened the VAMT to check on things today and saw that the 'date of last license status update as ~1/22/2015 for most active systems and nothing newer than that.
I have little experience with Volume Activation but have done the following: *DNS shows a CNAME record for kms.domain.com to a server which has Volume Activation Services installed. The services appear to be running (all which are automatic at least, I'm not sure if there are others to check)
It looks like we are using KMS and not active directory-based authentication as I can 'view configuration' from the VAT tool installed on the server. It shows DNS, activation for Domain/Private networks, port 1688, and 'volume activation interval hours (2) volume license renewal days (7)
How can I troubleshoot and find out why VAMT shows no activation occurring?
C:\>cscript %windir%\system32\slmgr.vbs /dlv all
Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.
Software licensing service version: 6.3.9600.17809
Name: Windows(R), ServerDatacenter edition
Description: Windows(R) Operating System, VOLUME_KMSCLIENT channel
Activation ID: 00091344-1ea4-4f37-b789-01750ba6988c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID:
Product Key Channel:
Installation ID:
This license is not in use.
License Status: Unlicensed
Remaining Windows rearm count: 996
Remaining SKU rearm count: 997
Trusted time: 9/18/2015 11:38:33 AM
Configured Activation Type: All
Please use slmgr.vbs /ato to activate and update KMS client information in order
to update values.
Name: Windows(R), ServerDatacenter edition
Description: Windows(R) Operating System, OEM_COA_NSLP channel
Activation ID: 1226e046-263d-414c-824f-0d4f458cee3a
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID:
Product Key Channel:
Installation ID:
Use License URL: https://activation-v2.sls.microsoft.com/SLActivateProduct/SLAct
ivateProduct.asmx?configextension=Retail
Validation URL: https://validation-v2.sls.microsoft.com/SLWGA/slwga.asmx
This license is not in use.
License Status: Unlicensed
Remaining Windows rearm count: 996
Remaining SKU rearm count: -1
Trusted time: 9/18/2015 11:38:34 AM
Name: Windows(R), ServerDatacenter edition
Description: Windows(R) Operating System, OEM_COA_NSLP channel
Activation ID: 1cc95b8e-1b6e-42cc-9768-9e84ce28cc3f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID:
Product Key Channel:
Installation ID:
Use License URL: https://activation-v2.sls.microsoft.com/SLActivateProduct/SLAct
ivateProduct.asmx?configextension=Retail
Validation URL: https://validation-v2.sls.microsoft.com/SLWGA/slwga.asmx
This license is not in use.
License Status: Unlicensed
Remaining Windows rearm count: 996
Remaining SKU rearm count: -1
Trusted time: 9/18/2015 11:38:34 AM
Name: Windows(R), ServerDatacenter edition
Description: Windows(R) Operating System, VOLUME_KMS_2012-R2_WIN10 channel
Activation ID: 20e938bb-df44-45ee-bde1-4e4fe7477f37
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID:
Product Key Channel:
Installation ID:
Use License URL: https://activation-v2.sls.microsoft.com/SLActivateProduct/SLAct
ivateProduct.asmx?configextension=Retail
Validation URL: https://validation-v2.sls.microsoft.com/SLWGA/slwga.asmx
This license is not in use.
License Status: Unlicensed
Remaining Windows rearm count: 996
Remaining SKU rearm count: -1
Trusted time: 9/18/2015 11:38:34 AM
Key Management Service is enabled on this machine
Current count: 50
Listening on Port: 1688
DNS publishing enabled
KMS priority: Normal
Key Management Service cumulative requests received from clients
Total requests received: 5546
Failed requests received: 670
Requests with License Status Unlicensed: 0
Requests with License Status Licensed: 2793
Requests with License Status Initial grace period: 1981
Requests with License Status License expired or Hardware out of tolerance: 3
Requests with License Status Non-genuine grace period: 0
Requests with License Status Notification: 99
Name: Office 15, OfficeKMSHostVL_KMS_Host edition
Description: Office 15, VOLUME_KMS channel
Activation ID: 2e28138a-847f-42bc-9752-61b03fff33cd
Application ID: 0ff1ce15-a989-479d-af46-f275c6370663
Product Key Channel: Volume:CSVLK
Use License URL: https://activation.sls.microsoft.com/SLActivateProduct/SLActiva
teProduct.asmx?configextension=o14
Validation URL: http://go.microsoft.com/fwlink/?LinkID=187557
License Status: Licensed
Remaining App rearm count: -1
Remaining SKU rearm count: -1
Trusted time: 9/18/2015 11:38:34 AM
Key Management Service is enabled on this machine
Current count: 10
Listening on Port: 1688
DNS publishing enabled
KMS priority: Normal
Key Management Service cumulative requests received from clients
Total requests received: 1016
Failed requests received: 10
Requests with License Status Unlicensed: 0
Requests with License Status Licensed: 942
Requests with License Status Initial grace period: 60
Requests with License Status License expired or Hardware out of tolerance: 0
Requests with License Status Non-genuine grace period: 0
Requests with License Status Notification: 4
Name: Windows(R), ServerDatacenter edition
Description: Windows(R) Operating System, VIRTUAL_MACHINE_ACTIVATION channel
Activation ID: 640e7014-6f45-4106-bd1d-ac17a812a2d1
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID:
Product Key Channel:
Installation ID:
This license is not in use.
License Status: Unlicensed
Remaining Windows rearm count: 996
Remaining SKU rearm count: -1
Trusted time: 9/18/2015 11:38:34 AM
Guest IAID: {49c27749-4629-45d5-ad53-2b4a4f85b8c5}
Name: Windows(R), ServerDatacenter edition
Description: Windows(R) Operating System, VOLUME_MAK channel
Activation ID: 641f81b2-63c2-47dd-aba7-c24bf651ff85
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID:
Product Key Channel:
Installation ID:
Use License URL: https://activation-v2.sls.microsoft.com/SLActivateProduct/SLAct
ivateProduct.asmx?configextension=Retail
Validation URL: https://validation-v2.sls.microsoft.com/SLWGA/slwga.asmx
This license is not in use.
License Status: Unlicensed
Remaining Windows rearm count: 996
Remaining SKU rearm count: 1001
Trusted time: 9/18/2015 11:38:34 AM
Name: Windows(R), ServerDatacenter edition
Description: Windows(R) Operating System, OEM_SLP channel
Activation ID: 66d129b6-eae9-414e-a39a-ea5b8be961cc
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID:
Product Key Channel:
Installation ID:
Use License URL: https://activation-v2.sls.microsoft.com/SLActivateProduct/SLAct
ivateProduct.asmx?configextension=Retail
Validation URL: https://validation-v2.sls.microsoft.com/SLWGA/slwga.asmx
This license is not in use.
License Status: Unlicensed
Remaining Windows rearm count: 996
Remaining SKU rearm count: -1
Trusted time: 9/18/2015 11:38:34 AM
Name: Windows(R), APPXLOB-Server add-on for ServerStandard,ServerStandardEval,Se
rverDatacenter,ServerDatacenterEval,ServerStorageWorkgroup,ServerStorageWorkgrou
pEval,ServerStorageStandard,ServerStorageStandardEval,ServerSolution,ServerWinFo
undation,ServerHyperCore,ServerCloudStorage
Description: Windows(R) Operating System, VOLUME_MAK channel
Activation ID: 9d0bb49b-21a1-4354-9981-ec5dd9393961
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID:
Product Key Channel:
Installation ID:
Use License URL: https://activation-v2.sls.microsoft.com/SLActivateProduct/SLAct
ivateProduct.asmx?configextension=Retail
Validation URL: https://validation-v2.sls.microsoft.com/SLWGA/slwga.asmx
This license is not in use.
License Status: Unlicensed
Remaining Windows rearm count: 996
Remaining SKU rearm count: -1
Trusted time: 9/18/2015 11:38:34 AM
Name: Windows(R), ServerDatacenter edition
Description: Windows(R) Operating System, VOLUME_KMS_2012-R2_WIN10 channel
Activation ID: 9e3fde40-d4b3-4c1d-9bde-32735aa19b39
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID:
Product Key Channel:
Installation ID:
Use License URL: https://activation-v2.sls.microsoft.com/SLActivateProduct/SLAct
ivateProduct.asmx?configextension=Retail
Validation URL: https://validation-v2.sls.microsoft.com/SLWGA/slwga.asmx
This license is not in use.
License Status: Unlicensed
Remaining Windows rearm count: 996
Remaining SKU rearm count: -1
Trusted time: 9/18/2015 11:38:35 AM
Key Management Service is enabled on this machine
Current count: 50
Listening on Port: 1688
DNS publishing enabled
KMS priority: Normal
Key Management Service cumulative requests received from clients
Total requests received: 5546
Failed requests received: 670
Requests with License Status Unlicensed: 0
Requests with License Status Licensed: 2793
Requests with License Status Initial grace period: 1981
Requests with License Status License expired or Hardware out of tolerance: 3
Requests with License Status Non-genuine grace period: 0
Requests with License Status Notification: 99
Name: Windows(R), ServerDatacenter edition
Description: Windows(R) Operating System, VOLUME_KMS_WS12_R2 channel
Activation ID: acf1b4fd-1c55-4f2d-a60b-415ac958ad88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID:
Product Key Channel:
Installation ID:
Use License URL: https://activation-v2.sls.microsoft.com/SLActivateProduct/SLAct
ivateProduct.asmx?configextension=Retail
Validation URL: https://validation-v2.sls.microsoft.com/SLWGA/slwga.asmx
This license is not in use.
License Status: Unlicensed
Remaining Windows rearm count: 996
Remaining SKU rearm count: -1
Trusted time: 9/18/2015 11:38:35 AM
Key Management Service is enabled on this machine
Current count: 50
Listening on Port: 1688
DNS publishing enabled
KMS priority: Normal
Key Management Service cumulative requests received from clients
Total requests received: 5546
Failed requests received: 670
Requests with License Status Unlicensed: 0
Requests with License Status Licensed: 2793
Requests with License Status Initial grace period: 1981
Requests with License Status License expired or Hardware out of tolerance: 3
Requests with License Status Non-genuine grace period: 0
Requests with License Status Notification: 99
Name: Microsoft Office 2010, KMSHost edition
Description: Microsoft Office 2010 KMS, VOLUME_KMS channel
Activation ID: bfe7a195-4f8f-4f0b-a622-cf13c7d16864
Application ID: 59a52881-a989-479d-af46-f275c6370663
Product Key Channel: Volume:CSVLK
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344
License Status: Licensed
Remaining App rearm count: -1
Remaining SKU rearm count: -1
Trusted time: 9/18/2015 11:38:35 AM
Key Management Service is enabled on this machine
Current count: 10
Listening on Port: 1688
DNS publishing enabled
KMS priority: Normal
Key Management Service cumulative requests received from clients
Total requests received: 6970
Failed requests received: 29
Requests with License Status Unlicensed: 0
Requests with License Status Licensed: 1728
Requests with License Status Initial grace period: 5198
Requests with License Status License expired or Hardware out of tolerance: 9
Requests with License Status Non-genuine grace period: 0
Requests with License Status Notification: 6
Name: Windows(R), ServerDatacenter edition
Description: Windows(R) Operating System, RETAIL channel
Activation ID: c2d61e88-5598-4e77-aae2-286dc6670a89
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID:
Product Key Channel:
Installation ID:
Use License URL: https://activation-v2.sls.microsoft.com/SLActivateProduct/SLAct
ivateProduct.asmx?configextension=Retail
Validation URL: https://validation-v2.sls.microsoft.com/SLWGA/slwga.asmx
This license is not in use.
License Status: Unlicensed
Remaining Windows rearm count: 996
Remaining SKU rearm count: -1
Trusted time: 9/18/2015 11:38:35 AM
Name: Windows(R), ServerDatacenter edition
Description: Windows(R) Operating System, VOLUME_KMS_WS12_R2 channel
Activation ID: dcb88f6f-b090-405b-850e-dabcccf3693f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Product Key Channel: Volume:CSVLK
Use License URL: https://activation-v2.sls.microsoft.com/SLActivateProduct/SLAct
ivateProduct.asmx?configextension=Retail
Validation URL: https://validation-v2.sls.microsoft.com/SLWGA/slwga.asmx
License Status: Licensed
Remaining Windows rearm count: 996
Remaining SKU rearm count: 1001
Trusted time: 9/18/2015 11:38:35 AM
Key Management Service is enabled on this machine
Current count: 50
Listening on Port: 1688
DNS publishing enabled
KMS priority: Normal
Key Management Service cumulative requests received from clients
Total requests received: 5546
Failed requests received: 670
Requests with License Status Unlicensed: 0
Requests with License Status Licensed: 2793
Requests with License Status Initial grace period: 1981
Requests with License Status License expired or Hardware out of tolerance: 3
Requests with License Status Non-genuine grace period: 0
Requests with License Status Notification: 99
Name: Windows(R), ServerDatacenter edition
Description: Windows(R) Operating System, OEM_SLP channel
Activation ID: fecbc8f2-a4b1-402a-92e7-5d81a6fe3e80
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID:
Product Key Channel:
Installation ID:
Use License URL: https://activation-v2.sls.microsoft.com/SLActivateProduct/SLAct
ivateProduct.asmx?configextension=Retail
Validation URL: https://validation-v2.sls.microsoft.com/SLWGA/slwga.asmx
This license is not in use.
License Status: Unlicensed
Remaining Windows rearm count: 996
Remaining SKU rearm count: -1
Trusted time: 9/18/2015 11:38:35 AM
slmgr /dlv all
on the KMS server should help checking if the KMS server has valid keys and is receiving requests. Is this your only KMS server? – the-wabbit Sep 17 '15 at 20:42cscript %windir%\system32\slmgr.vbs /dlv all
you will get the output into the command line window instead of a GUI message box. Could you copy / paste that into your question? It is rather normal to see "unlicensed" for certain products in the list, but obviously it is crucial that the ones your clients are requesting for activation are not in unlicensed state. – the-wabbit Sep 18 '15 at 6:02