A little background first:

Currently, we have a main office and a remote office. They are connected via site-to-site VPN. Main office uses a Cisco router with DHCP at while the remote office also has a Cisco router issuing IPs at

Our phone system consists of the AT&T Syn248 gateway and its corresponding IP phones. The gateway is what connects our regular phone lines to the network switch and has it's own IP address. The phones connect to the network via Ethernet and are assigned their own IP address via DHCP. Only the main office has a gateway but both offices have the IP phones.

In this context we can say the devices have the following IP addresses:
Main Office:
Phone gateway:
IP phone:
Remote Office:
IP Phone:

The issue:

The issue I'm getting is that the remote office's phones cannot connect to the main office's gateway. I've tried to set the gateway on the remote phone to to see if that would do anything but I can't seem to pick up the main office's phone gateway. I've also gave it a shot in the dark and set a static IP on the phone so that it is under the same IP range as the main office but that didn't work either. I've also taken a look at IP forwarding on the Cisco routers but am unsure if doing so would work as well.

Is there any way to get the remote office's phones to connect to the main office's gateway? Any help would be greatly appreciated!

  • Can you ping the gateway from the remote network? Do your phones register? What model phones? – Jacob Evans Sep 26 '15 at 4:58

There definitely is. Actually this is a basic routing task.

I suppose your problem is that you are mixing terms - "network gateway" and a "phone gateway", so it would be better using term "PBX" instead of the second one.

So, remote phone should have your PBX IP or name in the part of the configuration describing VoIP part, but in the same time it should have remote office router IP (i.e. it's own router IP) in the part of the configuration describing network part. The configuration of main office PBX should also is some way contain the IP of the main office router - so both devices can see each other. You can check if your settings are correct easily - by pinging your PBX from some machine from a remote office and pinging your remote phone from some machine in the main office (I suppose PBX and phone support icmp - most of them do).

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