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Hope someone can help I know the basics of DNS setup, am having an issue with my hosting company. Have several domains hosted, DNS settings are basically setup by the hosting company using their nameservers.
There is this one domain that was setup recently in a new environment (other nameservers) and my client has problems reaching certain e-mail addresses from this domain, they bounce (Sender address rejected: Domain not found) Tried many dns lookup tools to find out what could be happening, resulted in using https://toolbox.googleapps.com/apps/checkmx which returns 'no nameservers found'
The dig option from the same online tool returns a SERVFAIL when using Google's DNS, when I use the hoster's nameserver these resolve correctly...
Dig from command prompt gives the same result
dig mydomain.com @22.214.171.124 ; <<>> DiG 9.10.3 <<>> mydomain.com @126.96.36.199 ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 30575 ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1
I reported this to the hoster and eventually they responded that they couldnot find any issue that would explain this behavior. They provided a link to www.intodns.com showing that everything was setup correctly and resolves fine...
Feel like I am left hanging a bit, I don't know why Google doesnot resolve, but it seems an obvious problem that could cause lots of issues. Could someone explain to me what this probably means and how this could be rectified.
edit as per request domain name is: dwc-amsterdam.com