I have a server running IBM AIX 188.8.131.52 TL07 and I am trying to install Cognos Business Intelligence 10.2.2 on WebSphere Application Server Network Deployment 184.108.40.206, using a server cluster to deploy and manage my application and using an IBM DB2 10.5 server to save my content store. When I start one of my cluster's application servers I get the following error message when I try to load my dispatcher URL:
Error 404: javax.servlet.UnavailableException: SRVE0200E: Servlet [com.cognos.pogo.isolation.ServletWrapper]: Could not find required class - class java.lang.ClassNotFoundException: com.cognos.pogo.isolation.ServletWrapper
Checking the WAS log file
SystemOut.log I found the following error message...
Servlet cfgss is currently unavailable: SRVE0200E: Servlet[com.cognos.pogo.isolation.ServletWrapper]: Could not find required class -com.cognos.pogo.isolation.ServletWrapper
...which brought me to this IBM tech note that mentions it could be a problem with a missing CLASSPATH entry on my WAS server's environment variables.
However, the note says nothing about how to fix this issue, and I have absolutely zero idea of what should I put on my CLASSPATH entry. An IBM Knowledge Center entry says I should put entries pointing at my DB2 database driver but I very much don't think this is a DB2 driver issue as I can connect perfectly fine to my database from Cognos Configuration and the driver is present on
<Cognos WebSphere application directory>/p2pd.war/WEB-INF/lib/db2jcc.jar.
Any idea on what's going on here?